airline · Airpoints
Air New Zealand upgrades
Air New Zealand offers an upgrade program: eligible passengers can place a bid to upgrade to a premium cabin (such as Premium Economy or Business), and are only charged if the bid is accepted. Availability depends on fare/cabin type, route, and timing.
Check your Air New Zealand upgrade eligibility
See if your booking can be upgraded — enter your booking reference and last name in a secure form, right in the chat. Your details are never shared with the assistant.
Check eligibility →Products offered
- Bid UpgradeOpen page →
Offer an amount within a set range to upgrade to a higher cabin or cabin category. You're only charged if your bid is accepted — if it loses, there's no charge.
- Cabin upgrade paths
- Economy → Premium Economy · Economy → Business
- How to upgrade
- Visit Air New Zealand's official upgrade page and enter your booking reference and last name to see available upgrade offers: https://www.airnewzealand.ca/oneup
- Loyalty program
- Airpoints
From Air New Zealand's own upgrade pages
“Upgrade with OneUp™ | Air New Zealand Plan Book Fly Koru Help Upgrade with OneUp™ OneUp™ makes it easy to request a cabin class upgrade when you're booked on an Air New Zealand ticketed and operated international flight. Make an upgrade offer Enter your flight reference detail to begin your upgrade…”
Source: airnewzealand.ca · checked Aug 3, 2026
“st be paid in cash. You can use a credit card or debit card for this Credit card or debit card: The cost of your upgrade will be converted into local area currency Koru tier upweighting To recognise your status, we'll upweight your OneUp offer by the following amount: Koru Silver - 10% Koru Gol…”
Source: airnewzealand.ca · checked Aug 3, 2026
“checked into your flight or at the airport, you will receive all on board benefits applicable to the OneUp upgraded service class of travel. How can I make an offer for Economy Skycouch? If you have a booking of one or two people, you are now able to make an offer to experience Economy Skycouch. To…”
Source: airnewzealand.ca · checked Aug 3, 2026
Frequently asked
Does Air New Zealand offer upgrades?
Air New Zealand offers an upgrade program: eligible passengers can place a bid to upgrade to a premium cabin (such as Premium Economy or Business), and are only charged if the bid is accepted. Availability depends on fare/cabin type, route, and timing.
What upgrade options does Air New Zealand offer?
Air New Zealand offers Bid Upgrade. Upgrade paths cover Economy → Premium Economy; Economy → Business.
How does Air New Zealand's bid (offer) upgrade work?
You name an amount — within a range shown for your booking — to move up to a higher cabin. It's an offer, not a fixed price: you're only charged if Air New Zealand accepts it. If your offer isn't accepted you pay nothing and keep your original seat.
How do I check if my Air New Zealand booking can be upgraded?
Check your specific booking with Upgrade Agent: enter your booking reference and last name and you'll see the upgrade options and price ranges available on your flights — you don't need to dig through Air New Zealand's website. Visit Air New Zealand's official upgrade page and enter your booking reference and last name to see available upgrade offers: https://www.airnewzealand.ca/oneup
Who is eligible for a Air New Zealand upgrade?
Eligibility depends on your fare type, route, and how close to departure you are — not every fare or flight qualifies, and offers usually open within a window before departure. The reliable way to know is to check your specific booking rather than assume.
When am I charged for a Air New Zealand upgrade?
Only if your offer is accepted. With bid upgrades the charge happens when the upgrade is confirmed — typically in the days before departure. If your offer isn't accepted, there's no charge.
How will I know if my Air New Zealand upgrade offer was accepted?
Air New Zealand notifies you — usually by email — if your offer is accepted, typically shortly before departure. Until then your original booking stands, and you can review your offer's status where you submitted it.
Can I change or cancel my Air New Zealand upgrade offer?
A pending offer can usually be changed or cancelled any time before it's accepted, from the page where you submitted it. Once an offer is accepted and charged, the upgrade is confirmed.
How much does a Air New Zealand upgrade cost?
There's no fixed price — you offer within a range shown for your booking, which varies by route, cabin, and demand. You choose where in that range to bid; higher offers can have a better chance of being accepted, though the exact acceptance formula isn't published.
Can I use Airpoints points or miles for a Air New Zealand upgrade?
Air New Zealand's loyalty program is Airpoints. Depending on the route and the offer shown on your booking, upgrades may be payable with points/miles as well as cash — the options available appear when you check your specific booking.
What cabins can I upgrade to on Air New Zealand?
Upgrade paths on Air New Zealand cover Economy → Premium Economy; Economy → Business. The exact options depend on your booked cabin and the specific flight.