airline
Citilink upgrades
Citilink offers an upgrade program: eligible passengers can place a bid to upgrade to a premium cabin (such as Premium Economy or Business), and are only charged if the bid is accepted. Availability depends on fare/cabin type, route, and timing.
Check your Citilink upgrade eligibility
See if your booking can be upgraded — enter your booking reference and last name in a secure form, right in the chat. Your details are never shared with the assistant.
Check eligibility →Products offered
- Bid UpgradeOpen page →
Offer an amount within a set range to upgrade to a higher cabin or cabin category. You're only charged if your bid is accepted — if it loses, there's no charge.
- How to upgrade
- Visit Citilink's official upgrade page and enter your booking reference and last name to see available upgrade offers: https://upgrade.plusgrade.com/offer/Citilink
Frequently asked
Does Citilink offer upgrades?
Citilink offers an upgrade program: eligible passengers can place a bid to upgrade to a premium cabin (such as Premium Economy or Business), and are only charged if the bid is accepted. Availability depends on fare/cabin type, route, and timing.
What upgrade options does Citilink offer?
Citilink offers Bid Upgrade.
How does Citilink's bid (offer) upgrade work?
You name an amount — within a range shown for your booking — to move up to a higher cabin. It's an offer, not a fixed price: you're only charged if Citilink accepts it. If your offer isn't accepted you pay nothing and keep your original seat.
How do I check if my Citilink booking can be upgraded?
Check your specific booking with Upgrade Agent: enter your booking reference and last name and you'll see the upgrade options and price ranges available on your flights — you don't need to dig through Citilink's website. Visit Citilink's official upgrade page and enter your booking reference and last name to see available upgrade offers: https://upgrade.plusgrade.com/offer/Citilink
Who is eligible for a Citilink upgrade?
Eligibility depends on your fare type, route, and how close to departure you are — not every fare or flight qualifies, and offers usually open within a window before departure. The reliable way to know is to check your specific booking rather than assume.
When am I charged for a Citilink upgrade?
Only if your offer is accepted. With bid upgrades the charge happens when the upgrade is confirmed — typically in the days before departure. If your offer isn't accepted, there's no charge.
How will I know if my Citilink upgrade offer was accepted?
Citilink notifies you — usually by email — if your offer is accepted, typically shortly before departure. Until then your original booking stands, and you can review your offer's status where you submitted it.
Can I change or cancel my Citilink upgrade offer?
A pending offer can usually be changed or cancelled any time before it's accepted, from the page where you submitted it. Once an offer is accepted and charged, the upgrade is confirmed.
How much does a Citilink upgrade cost?
There's no fixed price — you offer within a range shown for your booking, which varies by route, cabin, and demand. You choose where in that range to bid; higher offers can have a better chance of being accepted, though the exact acceptance formula isn't published.